dnata is hiring an Account Manager at IAD Airport!

Salary $50,000-$57,000

* Weekly pay, 401K, paid time off, company uniforms, competitive company benefits*

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Optimizes operational efficiencies and promote service excellence by continuously delivering on performance and customer expectations. Ensures the delivery of services is consistent, professional and safe.

Essential Duties and Responsibilities

• Establishes or implements goals and standards to maintain and control operational standards for customer.
• Enforcement of company policies and procedures.
• Monitors performance against plans and initiates corrective actions to improve results.
• Determines needs to achieve customer’s operational goals.
• Promote regular interaction with customer to promote measure the level of customer satisfaction. Uses customer feedback to constantly develop and improve capabilities and processes.
• Directs activities to ensure superior customer service.
• Responsible for maintaining a positive employee relations work environment and collaborative relationships.
• Ensures appropriate staffing levels are met.
• Manages performance metrics to include: On-time Performance; Customer Service satisfaction.
• Can meet the Station’s attendance standards.
• MBA (Monthly Baggage Ratio)

Competencies

• Strategic Thinking
• Business Acumen
• Leadership
• Results Driven
• Problem Solving/Analysis
• Collaboration Skills

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• three to five years related experience and/or training; or equivalent combination of education and experience.
• Excellent focus on Customer and Client satisfaction
• Ability and willingness to work harmoniously in a team environment
• Strong leadership, but stronger team player
• Ability to work under pressure
• Excellent communications skills - communicate effectively, verbally and in writing
• High Computer skills, experience with various software programs

Certificates, Licenses, Registrations

Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.