dnata is hiring a Station Manager Passenger Handling at JFK Airport!

* Weekly Pay 401(K), Paid time off, Competitive benefits *

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

• Responsible for the day-to-day administration and operation of the above wing operation.
• Ensure the station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements.
• Coordinates services with Passenger Service Supervisors/account managers and above wing staff to meet manpower and operational needs and requirements.
• Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
• Direct management and supervisory staff responsible for the passenger handling primary business functions.
• Direct and participate in the acquisition, training, and on-boarding of team members.
• Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments with customer service staff.
• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
• Establish and maintain a structured communication process between passenger service agents, supervisors, and account managers.  
• Regularly interact and obtain feedback from customers to promote the station and measure the level of customer satisfaction to improve capabilities and processes.
• Encourage employee suggestions and involvement in the station’s improvement and growth, its processes, and people.
• Proactively serves as liaison between dnata and all airline customers in resolving customer grievances.
• Resolves employee issues.
• Participates in the planning and monitoring of Passenger Service labor and operational expenses, as well as other relevant financial activity.
• Actively involved in the training and development of all new and current employees.
• Works closely with the GM of station on budgetary needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Sound judgement and problem-solving skills
• Customer focused attitude, with a high level of professionalism and discretion
• Excellent communication, interpersonal skills, create a team environment.
• Detail oriented, with the ability to track task progress to completion.
• Demonstrated ability to motivate, collaborate and lead.
• Highly organized with the ability to effectively prioritize and meet deadlines.
• Must handle confidential matters with appropriate discretion.
• Ability to travel as required.
• Must deliver friendly, courteous, and prompt customer service.
• Demonstrated proficiency with Word, Excel, PowerPoint, and outlook. A general understanding of Window, Google Chrome Browser, Internet Explorer Browser
• Airline experience is highly preferred.
• Must be able to work nights, weekends, holidays as required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

 Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

Equal Opportunity Employer

dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.