We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a People & Culture Generalist to join our Houston, TX team.

The People & Culture Generalist supports day-to-day HR operations and drives initiatives aligned with the full employee lifecycle, including recruitment, onboarding, employee relations, compliance, and performance support. Reporting directly to the People & Culture Manager or Sr. Manager of Employee Relations, the Generalist acts as a strategic partner to local leadership, providing guidance on policies, practices, and people engagement. This role is essential in fostering a strong and inclusive workplace culture in alignment with dnata’s global values.

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until: Aug. 30th 2025

Employee Relations & Engagement

• Support employee relations by conducting intake for concerns, providing guidance on policy, and assisting with investigations
• Promote positive workplace culture through engagement programs and regular feedback channels
• Assist with the rollout and follow-up on culture survey initiatives

Talent & Onboarding

• Coordinate with Talent Acquisition to support hiring managers with requisitions and candidate management
• Facilitate a seamless onboarding experience for new hires and support early employee integration
• Help maintain CDL hiring compliance where applicable

Performance & Development

• Provide support in executing performance management cycles (goal setting, evaluations, coaching)
• Support leadership and employee training initiatives in partnership with the Corporate HR team

HR Operations & Compliance

• Assist with policy rollouts and ensure local HR practices comply with federal, state, and local employment regulations
• Ensure timecard review, leave tracking, and HRIS updates are accurate and timely
• Generate reports on key HR metrics (turnover, corrective actions, training completions)

Collaboration

• Act as a liaison between frontline staff and leadership to improve communication, understanding, and trust
• Partner with Payroll, Benefits, and Employee Relations teams to resolve employee inquiries efficiently

NONESSENTIAL FUNCTIONS: 

• Other duties as assigned.

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package.

EDUCATION: Bachelor’s degree in HR, Business Administration, or related field. 3+ years of HR experience, preferably in a unionized environment

• Working knowledge of labor laws and HR best practices
• Strong interpersonal, problem-solving, and organizational skills
• HR certification (PHR, SHRM-CP) preferred
• Bilingual (English/Spanish or other) a plus

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Strives to increase productivity; Works quickly. Follows through on tasks given and goes above and beyond in delivering internally as well to external parties.

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

• We put safety and security first in all our actions.
• We will set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility of a situation until it is resolved.
• We are not afraid of failure and learn through our mistakes.
• We respect each other regardless of background.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.