We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Food Safety & Quality Assurance Manager to join our Houston team supporting the IAH airport.

Key Responsibilities as a Food Safety and Quality Assurance Manager for dnata Catering, you will oversee a team consisting of a Food Safety and Quality Insurance Supervisor and multiple Food Safety and Quality Assurance Technicians. Your primary responsibility is to ensure the highest standards of food safety and quality throughout the catering operations. You will implement comprehensive food safety programs, ensuring compliance with industry regulations and standards. Regular inspections and audits will be conducted to identify and address any potential risks or issues. You will also supervise the Food Safety and Quality Insurance Supervisor and Technicians, providing guidance and support in their day-to-day activities. This includes training them on proper hygiene and handling practices, as well as ensuring adherence to established protocols and procedures. Collaborating with suppliers to source high-quality ingredients, addressing customer concerns promptly, and implementing continuous improvement initiatives are also part of your role. Overall, your expertise will contribute to maintaining a safe and quality-driven environment at dnata Catering in the aviation catering facility.

What We Offer

• Salary Range: This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package.
•Comprehensive Benefits Package:  Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
• Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift

Why Join dnata Catering?

• Purpose-Driven Work: Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation.
• Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrates performance and service excellence.
• Inclusive Culture: Thrive in a collaborative, people-first environment where your voice matters, your contributions are valued, and your future is supported.

Accepting applications until: Sept. 20th, 2025

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Establish and implement training needs of the facilities personnel including the GMP, HACCP, Allergen, and training programs ensuring they have the required competencies to carry out the functions affecting product legality, safety, and quality.
• Responsible for the ingredient specification program, supplier vendor program, regulatory 3rd party audit program, labeling program, pre/post inspection program, verification, and validation program retain sample program and code date adherence program.
• Facilitate as the SQF Practitioner and SQF training team leader.
• Conduct audits of vendor facilities and product ingredients.
• Conduct management training regarding FSQ requirements to ensure compliance.
• Review reports regarding regular inspections, sanitation violations, and corrective actions to resolve deficiencies; ensure appropriate actions are taken on a timely basis.
• Audit “Good Manufacturing Process” training and compliance for the facility.
• Oversee that FDA/Medina and standard requirements are documented to maintain compliance.
• Ensure regular audits of sanitation requirements are maintained in all areas of the facility.
• Passing and improving audit results related to Food Safety Quality.
• Achievement of corporate objectives for corporate policies and goals.
• Consistently set expectations and hold subordinates accountable for key duties and standards.
• Ensure all FSQ required standards are followed and verify documentation compliance.

Nonessential functions:

• Other duties as assigned.

EDUCATION: B.S. in Microbiology, Biology, Biochemistry, Chemistry, Nutrition, Food Science, or another related technical degree.

• 3-5 years of experience in the food industry.
• Experience in an SQF facility is a plus.
• Can motivate and build a team.
• Have good communication skills both written and oral.
• Computer literacy: knowledge of Microsoft Office software is required.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

dnata Catering’s Core Values

At dnata Catering, our people and operations are guided by six global values that shape how we work every day:
• Safety – We put the well-being of our people and operations first, encouraging everyone to speak up for safety.
• Performance-Driven – We set ambitious goals and consistently strive to exceed them.
• Respect – We care for our people, our environment, and our brand, treating everyone with dignity.
• Service Excellence – We deliver reliable, high-quality service in every interaction.
• Delighting Customers – We create extraordinary experiences that go beyond expectations.
• Imagination – We embrace innovation and adapt to meet the needs of tomorrow.

What This Means for You
Joining dnata Catering means being part of a people-first culture that values respect, quality, and innovation. Our teams work together to deliver outstanding culinary experiences, solve problems proactively, and continuously improve to serve our airline customers worldwide.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.