We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Operations Manager  to join our Houston team supporting the IAH airport. 

The Operations Supervisor is responsible for overseeing day-to-day activities across assigned departments such as transportation, warehousing, sanitation, and equipment handling. This role ensures that operational processes meet company, regulatory, and customer standards while supporting continuous improvement in quality, efficiency, and safety. The Operations Supervisor provides direction to frontline staff, assists with scheduling, and supports management in meeting operational and financial goals.

What We Offer

• Salary Range: This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package.
•Comprehensive Benefits Package:  Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
• Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift

Why Join dnata Catering?

• Purpose-Driven Work: Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation.
• Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrates performance and service excellence.
• Inclusive Culture: Thrive in a collaborative, people-first environment where your voice matters, your contributions are valued, and your future is supported.

Accepting applications until: 10/14/2025

• Supervise daily operations of assigned departments (transportation, sanitation, warehousing, equipment).
• Monitor workflows to ensure adherence to customer requirements, company policies, and regulatory standards (HACCP, SSOP, GMP, USDA, FDA).
• Assign, schedule, and direct team members to meet production and service targets.
• Ensure safety, quality, and compliance standards are consistently followed.Assist with training, coaching, and motivating employees to drive high performance and teamwork.
• Track and report operational metrics, highlighting issues and recommending corrective actions.
• Support the Operations Manager in process optimization and cost control initiatives.
• Participate in audits, inspections, and company initiatives (VIP flights, workplace safety, Lean initiatives).

Nonessential functions:

• Perform other duties as assigned to support operational excellence.

Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• 2–4 years of experience in operations supervision, preferably in manufacturing, logistics, or food processing.
• Working knowledge of HACCP, GMP, and FDA compliance is a plus.
• Strong leadership and employee relations skills; able to motivate and coach diverse teams.
• Proficiency with Microsoft Office Suite.
• Ability to handle multiple priorities and resolve operational challenges.
• Must be able to work various shifts, including weekends and holidays.
• Bilingual (English/Spanish) a plus.
• Ability to meet Port Authority/TSA ID requirements.

Physical demands and work environment:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
• Physical demands: while performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus
• Work environment: The noise level in the work environment is usually moderate.

dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

• We put safety and security first in all our actions.
• We will set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility of a situation until it is resolved.
• We are not afraid of failure and learn through our mistakes.

We respect each other regardless of background.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.