We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Flight Administrator to join our Brisbane, CA team supporting the San Francisco International Airport.

Key Responsibilities as a Flight Administrator for dnata catering, your main responsibility is to oversee and manage the inflight catering operations. Your role involves coordinating with airline clients, and ensuring efficient delivery logistics. Your friendly and customer-oriented approach is essential in building strong relationships with clients and meeting their specific needs. Your creative problem-solving skills will help you handle any last-minute changes or special requests seamlessly. Your attention to detail and organizational abilities will be put to use in inventory management and maintaining quality control standards. Overall, as a flight administrator, your friendly demeanor and dedication to exceptional service will contribute to the success and satisfaction of both the airline clients and passengers. 

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until: October 30, 2025

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:  

• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding. 
• Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances. 
• Capable of building strong customer relationships and delivering customer-centric solutions. 
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward. 

• Willing to act and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 

You Will: 

• Provide excellent customer service daily. 
• Comply with all HACCP/GMP and dnata catering sanitation and proper food handling policies and procedures. 
• Check all meals to ensure accuracy of menu specifications and meal counts. 

• Constantly on the move in an out of the office and on an aircraft. 
• You must be able to lift up to 30 lbs., and stand for long periods of time, constantly bends, and squats. 
• Be exposed to frequent low temperatures 35/40 degree while checking flight and may be exposed to extreme weather conditions when catering the flight outdoors. 
• Comply with Ramp Safety policies and procedures, safety vests must be worn while out on the field. 
• Other duties as assigned. 

External Relationships 

• Coordinating with airline clients and ensuring efficient delivery logistics. 

Communication and Process 

• Excellent communication skills, including conflict management and resolution, with a track record in customer service. 

NONESSENTIAL FUNCTIONS: 

• Other duties as assigned. 

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $25.00 per hour

EDUCATION: High school diploma with six plus years of progressive customer service experience  

QUALIFICATIONS: 

• Proficient in Microsoft Office applications, including Excel. 
• Proficiency in Microsoft Office. 
• Must have driver’s license. 

• The ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR §1542.209) 
• Must have excellent attention to detail. 
• Must be able to multi-task. 
• Must be able to read and write in English. 
• Schedule flexibility is a must. 

• Ability to lift and push heavy objects, racks, etc. 
• Ability to work in a fast-paced environment. 
• Work safely to prevent accidents to self and coworkers. 

Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

Physical demands:

• While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp

dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

dnata Catering’s Core Values

At dnata Catering, our people and operations are guided by six global values that shape how we work every day:
• Safety – We put the well-being of our people and operations first, encouraging everyone to speak up for safety.
• Performance-Driven – We set ambitious goals and consistently strive to exceed them.
• Respect – We care for our people, our environment, and our brand, treating everyone with dignity.
• Service Excellence – We deliver reliable, high-quality service in every interaction.
• Delighting Customers – We create extraordinary experiences that go beyond expectations.
• Imagination – We embrace innovation and adapt to meet the needs of tomorrow.

What This Means for You
Joining dnata Catering means being part of a people-first culture that values respect, quality, and innovation. Our teams work together to deliver outstanding culinary experiences, solve problems proactively, and continuously improve to serve our airline customers worldwide.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.

Notice Regarding Background Checks in California
Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code §1786 et seq.), dnata Catering may obtain an investigative consumer report (background check) on applicants or employees for employment purposes. Such a report may include information about your character, general reputation, personal characteristics, or mode of living.

You have the right, upon written request, to receive a copy of any report obtained and a summary of your rights under California law. You also have the right to inspect or obtain a copy of your file maintained by the consumer reporting agency that prepares such reports, as provided under Cal. Civ. Code §1786.22.