dnata Catering

Food Safety & Quality Assurance supervisor

Job Locations US-TX-Houston
Quality Assurance & Compliance
Regular Full-Time


dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

You Will

The Food Safety & Quality Assurance Supervisor assures that the plant effectively executes policies, procedures, and systems established by the Corporate Quality Organization in the areas of Quality and Food Safety, analytical and performance testing methodologies. The successful functioning of critical control systems within the plant (Sampling, Analytical Testing, Product Grading, Quality Alerts, Environmental Monitoring, Hold and Release procedures, Good Laboratory Practices) is the responsibility of the position holder. He/ She will The Food Safety & Quality Manager ensuring operation runs in compliance with applicable regulatory requirements, food safety, HACCP, Halal and dnata quality management system.


  • Ensure plant operations fully adhere to Food Defense plan and plant security is nor compromised in any circumstances
  • Ensure operations fully comply with applicable regulatory requirements from US FDA, USDA and State and local authorities.
  • Implement and maintain robust food safety, halal and QMS training program.
  • Work with QA Manager in the Development, Implementation and Maintenance of Food Safety (HACCP) programs including employee training, document control and program auditing. Champions the ownership of Food Safety and Food Quality programs to all plant personnel.
  • Host all external audits, work with Ops team, implement and monitor corrective actions to all observations and findings
  • Lead customer complaint resolution while able to conduct investigation, root cause analysis, develop corrective actions
  • Conduct internal audit of processes, ensure recipe and specifications adhered, SSOP and SOPs are followed
  • Manage internal and supplier nonconformance, monitor cooler and freezer temperatures, conduct mock recall
  • Conduct thermometers and weigh scales calibration; measure and maintain hand soap and all sanitizers concentration
  • Lead HACCP team meetings, maintain members’ qualification, develop risk assessment and mitigate plan
  • Conduct ongoing training sessions, floor briefs educating associates on hygiene, cGMP, FDA recall, foreign matter risk
  • Maintain CCPs, CPs, SOPs, training, calibration, audits and all required records
  • Drive and implement improved processes and conduct special projects as guided by the VP of QA. 
  • Achieve and maintain weekly QA KPI (Technicians, non-conformities, complaints, product quality, etc.) and report to VP of Quality 
  • Implement all Corrective actions / Preventive actions.
  • Perform Microbiological testing on ingredients and finished product as required by product specifications. Microbiological analysis proficiency testing will be required.
  • Adhere to environment monitoring program including water, ice and food sample testing per customer requirements. Be able to monitor and assess external lab test results and take necessary prompt corrective actions.
  • Other duties as assigned

You Have

  • Bachelors Degree in food science or biology preferred. 
  • Food production knowledge. FSMA and GFSI scheme knowledge a plus.
  • Must be computer literate
  • Prior experience with HACCP requirements
  • Able to work flexible hours, weekends and holidays
  • Must have good communication skills

Diversity Matters

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata


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