Production Clerk

Job Locations US-MA-Everett
Regular Full-Time


We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Production Clerk to join our Boston team supporting the airport.


Key Responsibilities As a Production Clerk at dnata Catering, you will play a crucial role in the efficient operation of our aviation catering production line. Your primary responsibility will be to oversee and ensure all CCP’s in the production department are completed accurately and on time. Working in a fast-paced environment, you will collaborate closely with the production team, monitoring the CCP’s. Additionally, you will assist in inventory management, including stock rotation and monitoring ingredient levels to avoid shortages or wastage. Your commitment to maintaining a clean and organized production area will contribute to the overall efficiency and safety of the kitchen. By working closely with the production team and following established procedures, you will help dnata Catering deliver exceptional aviation catering services to our clients.


dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.


Accepting applications until: 7.1.2024

You Will


  • Work with The Current HACCP Program in The Hot Kitchen
  • Check and rotate all production according to FIFO.
  • Help with waste segregation processing for expired product.
  • Check and ensure CCP 3, 4 & 5 Logs are up to date in the Hot/Cold Kitchen Production
  • Review, and check All hot kitchen coolers to Ensure the HACCP Plan Is being followed.
  • Must know all final cooking temperatures for all dishes.
  • Full Understand of cooling processing of cooked foods.
  • Check and ensure CCP2 logs are up to date.
  • Ensure that product taken from HK holding coolers follow the proper SOP.
  • Full understanding of knife log processing and SOP
  • Ensure the label identification with production are color coded.
  • Support All QA Processing in The Hot Kitchen


  • Other duties as assigned by management (i.e., VIP shopping, dish room and equipment and warehouse departments).

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package.

You Have

EDUCATION: High school diploma or GED with 2+ years’ experience in a high-volume food service with at least 1 year experience in food service and production.



  • Flexibility to perform assigned tasks independently or as part of a team.
  • Formal training in food, safety; regulatory compliance a plus
  • HACCP knowledge.
  • Excellent attention to detail and self-organized
  • Ability to deal with a heavy workload.
  • Ability to accurately monitor
  • Flexibility (different shifts - night, weekends, holidays).
  • Attention to detail.
  • Ability to work with tight deadlines.
  • Ability to work effectively with others in a team environment.
  • Strong prioritization skills and the ability to perform multiple tasks
  • Valid food handler's certificate or equivalent.


Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

Physical demands:

  • While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

  • The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

dnata’s Competencies Required to be Successful in the Job:


There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:



Does what they say they will. And they balance the needs of our customers' needs with our business's needs.


Always gets the job done. And still put the needs of our business first.


Open to opportunity:

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking:

Understand our business. Uses this understanding in their day-to-day work and plans for the future.


Look for solutions that work for themselves, their team, and the whole organization.

Engaging others:

Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.

Provide direction:

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent:

Self-aware. Always learning. Always developing. And always helping others to develop, too.


Demonstrated Values to be Successful in the Position:


Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

  • We put safety and security first in all our actions.
  • We will set challenging goals and meet them.
  • We deliver to a consistently high quality.
  • We take ownership and responsibility of a situation until it is resolved.
  • We are not afraid of failure and learn through our mistakes.
  • We respect each other regardless of background.

Diversity Matters

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata


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