Operations Manager

Job Locations US-MA-Everett
Regular Full-Time


We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Operations Manager  to join our Boston team supporting the Logan airport


POSITION SUMMARY: The Operations Manager is responsible for overseeing various departments including food, transportation, customer service, equipment, sanitation, warehousing, and maintenance. They will develop and implement procedures to ensure quality standards are met and maintained. The Operations Manager will also manage the operational budget and provide direction in the absence of the General Manager. They should have a minimum of 4-5 years of broad-based Operations Management experience, preferably in the manufacturing or food processing industry.


dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

You Will

  • Manage food, transportation, customer service, equipment, sanitation, warehousing, and maintenance departments.
  • Develop and direct procedures and methods to ensure that quality standards are met and maintained.
  • Manage the operational budget.
  • Provide direction and management to the operations department in the absence of the General Manager.


  • Other duties as assigned.

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. Salary range 95K.

You Have

  • Bachelor’s Degree Preferred; Associate's degree (A. A.) from two-year College or technical school;
  • High school diploma or equivalent with 10 years related experience or equivalent combination of education and experience.
  • Manufacturing experience and/or Food Processing industry a plus
  • A minimum of 4-5 years broad-based Operations Management
  • The ability to meet requirements necessary to obtain a PANYNJ (Port Authority), Port ID (per TSA regulations and more specifically, 49 CFR §1542.209)
  • Working knowledge of HACCP and FDA compliance
  • Candidate bilingual in English and Spanish a plus
  • Financial management and Leadership skills
  • Effective employee relations skills
  • Proficient with Microsoft Office suite
  • Ability to solve quality related problems.
  • Ability to deal with a variety of compliance situations and continuous improvement.
  • Know and follow all safety requirements; strives to maintain a safe work environment.
  • Must be able to work various shifts, including weekends and holidays.


Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.


Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.


Work environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.


dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:



Does what they say they will. And they balance the needs of our customers' needs with our business's needs.


Always gets the job done. And still put the needs of our business first.


Open to opportunity:

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking:

Understand our business. Uses this understanding in their day-to-day work and plans for the future.


Look for solutions that work for themselves, their team, and the whole organization.

Engaging others:

Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.

Provide direction:

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent:

Self-aware. Always learning. Always developing. And always helping others to develop, too.


Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

  • We put safety and security first in all our actions.
  • We will set challenging goals and meet them.
  • We deliver to a consistently high quality.
  • We take ownership and responsibility of a situation until it is resolved.
  • We are not afraid of failure and learn through our mistakes.
  • We respect each other regardless of background.

Diversity Matters

 We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.


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